Insurance will do anything to get more money out of us and a claim could mean the price is loaded first, that is not to say that the loading is of any value. Personally, I would dispute this directly with the insurer and then with the broker if that fails. I would also speak with the Insurance Ombudsmen for advice. The insurance company could use this information against you if you had said the bike was properly secure, alarmed and all that stuff… but it got stolen?
I have read on a forum somewhere that a guy’s buy had fallen over in the garage whilst away and on his return told the insurance company for reference, he too had a claim reference on his account detailing that the bike had been dropped to the floor in the garage…he explained that the insurance company would take this into consideration should he make another claim, albeit a proper one.
If you have had a bike stolen statistically you are much more likely to have another bike stolen. It is as simple as that. It is how insurance works, and how insurers keep the premiums for low risk customers low. If you think it is unfair then challenge it. The mechanisms are there, but the insurers have only to show the statistics and they will get away with it.
Same as if you have an accident that isn’t your fault - you either won’t lose your NCB or you’ll get it re-instated but it’s still recorded as a ‘no-fault claim’ even if they get all the costs back from the 3rd party’s insurer. You’re supposed to declare them when you change insurers as well.
I am not saying it isn’t true but is about as stupid as when I was told that because I don’t have any kids I am most probably less reliable…hence they have to charge me more for my insurance… pleeeeasee…
Regrettably these are all statistically true and insurance is all about managing risk. Different insurers will take different approaches to managing those risks. That is why there are insurers now who won’t insure you car drivers after dark if they have a passenger etc, as the accident risks go sky high. Doing this allows them to offer cheaper insurance to older drivers or younger drivers who will not be showing off to their mates at 3am on Sunday morning after a night out.