1
Customer: from the start of my subscription i havent received any bill
HelpDesk: Whats your address
C: 12 XYZ Postcode
HD: thats what we have here too
C: Really! We’re neighbors ?
2
C: I have bought my mobile since 10:00 I was wondering if it is ok to use it?
HD: Have you tried calling from it?
C: Its what I am calling you from
3
HD: Is your phone pay as you go or Contract?
C: Dont know… I think Pay as you go because its a little fat
4
C: I need to cancel my cancellation
5
C: Id like to cancel my bothers contact
HP: He will need to contact us
C: But we are Twins!
6
C: Which one is the “Hash” sign
HP: Under number ‘9’
C: Oh its ‘zero’!
7
C: How do I send text from my mobile?
HP: What mobile do you have?
C: Motorola
HP: what model
C: Star Trek!
8
HP: can you tell me the date of birth of the person the contract is with?
C: dont remember… sometime in the summer though
9
HP: Are you the son of the person that has the contract?
C: NO! Im my dad
10
C: A truck run over my SIM card but it looks ok to me - I dont need to replace it do I?
11
C: Untill what time are you open?
HP: We are open 24hrs
C: Yes but untill what time are you open?
HP:24hrs! From from 8 o clock until 8 the next day
C: So you close at 8…
12
HP: You press and hold the ‘0’ button down until the ‘+’ sign appears
C: Ok, I see it
HP: now type the rest of the number
C: do I keep pressing the ‘0’?
13
HP: We can replace your mobile
C: No you cant, I told you it fell in the sea
14
HP: What is the date of birth of your husband
C: 16/4/1962
HP: The billable amount is £62.54
C: What, is it related to the date of birth?
15
HP: Please remove the SIM from your Phone
C: I cant
HP:Why?
C: I glued it
