Bit of a longshot, but are there any Virgin Media engineers on here?
Theyre allegedly coming to fix my broadband today between 12 - 4, yet when I check online it says I dont have any engineers appointments booked (I’ve received two calls since last week confirmign the appointment).
Anyway, I’m not home for the engineer and in any event I believe its a problem with the exchange or the splitter outside the house. It could also be the isolator on the box internally.
My instinct tells me that I will arrive home to a dead connection either books the visit wont go ahead or they wont deal with it without me being home…
So, are there any engineers on here who I could pay to deal with this “out of hours” if required?!
i’ve had no phone line for 3 weeks now, and cant report it, as its an 0845 number and i’m not going to phone that from my mobile. i am going to dispute all the charges when i do report it though.
The engineer didn’t turn up on Monday between 12-4PM. Nope, instead I received a voicemail at 7PM to advise that the engineers van had broken down and he wouldnt be attending. So they leave that voicemail 3 hours after the latest time on which the engineer was due to turn up?!!!
It’s all OK though. It was re-scheduled for today.
What’s that? The engineer has had a death in the family and gone home on compassionate leave?
Yes. That’s todays story. I receive a call at 2.30PM to advise me of this.
Engineer re-scheduled for Thursday now.
If I see a Virgin van on the way home I’m going to run it off the road and kidnap the bloody driver!!!