Update: after complaining and complaining I received a lot of apologies and promise that everything is going to be sorted today and I’ll receive all the details by 5pm. Hopefully this can end in a better way as it started to look like.
As some of you know, I’ve just purchased an R6 in cash for over £10k from Blade Honda Abingdon.
Before payment everything seemed to go smoothly except a bit of confusion around the history of the bike. One person told me that the previous owner bought it and returned it in a month because he had a change of work circumstances, another told me it was because the previous owner’s wife became pregnant. Not a huge deal because I can’t validate it either way… so I went ahead as the bike was in acceptable condition to me.
After payment, the salesman (Ian) no longer gave a shit about me or the service he gave. My R6 has a seat cowl, but as part of the deal the salesman agreed to give me the original seat they had out back too. This is important for me so I have the option to take a pillion or strap luggage to the back without worrying about the paint on the cowl.
Since the salesman said they couldn’t find it, he’d ship it out to me in 2 days time. Great.
In 2 days time, no update about shipping, only numerous messages in my emails from the salesman asking me if I wanted to take the gap insurance. No mention of the seat.
So I call him to ask where it is and when I’ll get it. He promises to send it out after the weekend on Monday. Delay in shipping, not ideal, but I accept it.
Monday comes and goes, no contact. I call at the end of Monday to be told the salesman is actually on holiday. I send an email to the salesman so that he sees it when he’s back the next day.
On Tuesday I get a reply from him that states “I’m going back through my emails and will contact you soon”. Shock horror, I get no contact.
I’ve just got off the phone with the salesman this morning having been talked down by him in an aggravated manner. He told me that he would check with parts as to where my seat is, completely ignoring that I’ve been promised two dispatch dates so far and neither have been met.
Further to his defensive, aggravated tone, he proceeds to tell me that I shouldn’t tell him how to run his business upon me questioning why the faster payment refund (which should take 1 business day max, looks like he’s used BACS) for the gap insurance still isn’t with me 2 days later. He abruptly finished the call by telling me he’d get back to me about the seat in 10 minutes and hung up on me.
I’m never going back to that Blade again. Clearly they don’t give a shit about the customers, only their bottom line. It should be to their loss in the end.
If you do go there, I strongly recommend you don’t buy from Ian. He clearly just cares about his sales performance, not about you or your experience.