What a bunch of non caring people!
I Phoned them the tell them NOT to renew my policy, they then subsequently renewed my policy and took the direct debit from my account. I phoned them to ask them about this and the bob said sorry we will refund the money and cancel the policy - fine.
However 20 days later and with no refund i get a snotty letter saying as I cancelled the policy they require over £100 !! if i don’t pay them they will use the credit card they have on file… so i phoned them, spent 20 mins waiting to be told the person who deals with this had gone home and they would call e the next day… a week later and no call so i called them again waiting 15 mins to be told ‘oh yeah just email use a copy of your new certificate and we will sort it’ then 30 mins later a get the call back from a week ago - well i told the bloke what I thought!!!
Could not organise a p!ss up in a brewery!!!