Praise - AlpineStars

So, had a pair of boots, atleast 12 months old, but not really used a great deal…  After my Euro trip earlier in the year, the extra protection around the instep of the gear selector wore away with a hole on the leather underneath…   

I did not have any receipt of sorts, and called them in Italy… they said if I sent them in, they will repair them Free of Charge… Then, 10 days later, a parcel arrived…

Thanks ALPINESTARS (Grazie - They are Italian, if you did not know already)

Only expected them to repair them, not send me out a brand new pair … happy me !!

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Happy for you and glad to see some valid praise on the forum

That’s good customer service!

Nice! My jacket is currently with them for warranty inspection. Hopefully I’ll post a Praise topic soon.

I had a warranty issue with a pair of boot, Alpinestars were great and sorted it quickly

Amit -  can you please provide their contact information? I need to contact them about my boots.

yeah right! Let us know if it works, gotta an old pair that need replacing

[quote] Amit -  can you please provide their contact information? I need to contact them about my boots. --- JAX [/quote]

yeah right! Let us know if it works, gotta an old pair that need replacing

WildBoy
I've been playing email tag with all of their divisions so far - my boots are 2016 Supertech R's so if your boots are newish they should look after you as well.

[quote] Amit -  can you please provide their contact information? I need to contact them about my boots. --- JAX [/quote]

yeah right! Let us know if it works, gotta an old pair that need replacing

WildBoy
I've been playing email tag with all of their divisions so far - my boots are 2016 Supertech R's so if your boots are newish they should look after you as well. JAX

Speak to Luca Favotto ( Tel: +39 0423 5286)

On a side note, I do like the hold “music”…

I love Alpinestars products, they always fit me perfectly and are of high quality. Plus I secretly like being covered in their logos from head to toes!


[quote] Amit -  can you please provide their contact information? I need to contact them about my boots. --- JAX [/quote]

yeah right! Let us know if it works, gotta an old pair that need replacing

WildBoy
I've been playing email tag with all of their divisions so far - my boots are 2016 Supertech R's so if your boots are newish they should look after you as well.
JAX
I guess you could say newish...not defective though...

That reminds me to pop an email to Alpinestars to say thanks. Without their boots, I’d have been a lot worse off than just on crutches for a couple of weeks. Cheers for that! :)

[email protected]

Mr Luca Favotto - Product Support

 

Alpinestars S.p.a.

Asolo, Italy

ph.  (+39) 0423 5286

fax. (+39) 0423 529571

www.alpinestars.com

Sorted me out…

He sorted me out too, my 365 gloves felll apart .replaced them with jet road goretex even though I didn’t have a receipt