I was waiting to write this up as I was hoping it would change but just taken another call from them and a catalogue of issues I feel it is time to shame them.
So I was knocked off my bike circa 20th June last year.
After multiple chases by me to get an update on my claim and quiet literally never getting further than the gatekeepers my fuse has now blown.
I called on a weekly basis after the first 6wks for about 6wks and still did not get a call back from anyone there. I’ve since just given up even trying (as Dan knows)
When they do call me, they do not leave any messages EVER! so when you call back and say someone called me no one has a clue what’s going on.
I sent all my paperwork back like the good boy I should be. Over the last 2 weeks I’ve now received 3 letters saying I’ve sent nothing back to them!
They had no idea I was claiming for damage to goods! even though photos were sent!
They have complained they have received no bank statements although they were managing this themselves with my permission. I know these were sent as they came through me!
Solicitor had absolutely no idea I had videoed the crash.
All in all a complete F***ing shambles! the only saving grace I have is the other sides solicitors are worse than mine as they have missed 2 court deadlines!
seriously steer clear of this lot with a very large poll!
this is it in a nutshell but this has literally been ongoing since they took the case.