During the auction for LAA held at Poppins, I bid on and got a £30 voucher to spend at Vive Nails on Upper Richmond Road.
I call up yesterday to get some prices on various things, namely manicures, pedicures and false eyelashes.
As I always break my nails on the bike I decided to treat myself and best mate Charlotte to some flase lashes at the cost of £14 each and get us booked in for this afternoon.
We get there and she starts on Charlotte, half an eye through she decides to tell us that we need to pay extra for the lashes themselves. After confirming that the cost was normally £14 each she said it’s because we’re paying with the gift voucher and that only her time, not her products can be free!!!
I obviously question it and tell her I don’t think that’s right and that as she donated the £30 voucher for charity I should be able to spend the £30 in her shop as I please. Anyway, for the sake of a few quid and the fact that Charlotte has half an eye done we say whatever, carry on and we’ll give you the money but she says no, I don’t want to!!!
I am absolutely disgusted with her behaviour. There was only one other person in the shop who looked to be letting her nails dry before leaving so she wasn’t even busy.
We were too shocked to respond accordingly! Last night we kept coming up with witty and intelligent responses, lol. Gonna look at reporting her to trading standards.