Just thought I’d share this little one with you.
I opened my statement yesterday and found, to my horror, that Abbey National had charged me £141 in bank charges :mad. This was due to my going overdrawn by a whole £4 for 2 working days during which Abbey had processed 3 Visa transactions. They charged me £30 per transaction, plus £20 for going overdrawn and then whacked on some interest for good measure. To say I was livid was an understatement.
I marched off and had an appt with the manager today at 3.30pm and, to cut a long story short, they refunded 80% of the charges, but only after I’d quoted numerous parts of banking legislation and that I worked for a bunch of lawyers! If anyone else has encountered anything like this, here’s a cracking link to get you started.
http://www.which.net/campaigns/personalfinance/bankingcharges/smallclaimscourt.pdf
Power to the consumer, I say!!