Good morning LB world. I’m finding out how difficult life is without internet at home. Virgin Media have had a fault in my area since 19th December, and when I called them on 19th, they initially said it would be fixed in two days. Three days later, I called them back for an update as it still was not working, to be told it’s a “network fault” that they are work on, and it should be fixed by 9th May.
I’m now finding out that my “unlimited data” from T-Mobile is far from unlimited, and has a “fair use” policy limit of 3 Gig. With phone updates, Netflix, and general internet use, that is only lasting me about four days. So to be able to work, I’m going to a friend’s house to get onto his WiFi, or going to coffee shops with WiFi.
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Virgin media is dire. Several years ago the whole of Derby was out for 6-7 weeks due to the uplink to Leicester being faulty. In the time it took to repair I migrated my parents to ADSL2+. There was an official incident within VM so you could quote and get a refund and compensation. When my dad rang up to claim he was told that there was no such incident, or agreement and that he was a liar.
VM sucks donkey balls, although to be honest in my experience I have not come across a telecoms company with decent customer service. Italia Telecom do take the trophy for appalling customer service.
Move over to Zen Internet. Not the cheapest, but bloody good. i.e. when you need support there are no monkeys reading scripts, you can have serious networking conversations with their first line support.
Never had an issue with VM over about 6 years of using them, as long as you’re in a cable area and not doing VM ADSL (which is shite) they’ve always been fine…
But then I’ve also never experienced a VM ‘area fault’ so… maybe just lucky
Most ISPs are fine until something goes wrong. Everyone’s got at least one ISP that they’ll never use again because of some litany of problems, and most people have another they keep going back to because they had no problems at all. Get a few people together and you’ll find that every ISP is both one to never use again and the one to always go back to.
There’s obviously more to this; Aceman’s not expected by VM to just keep paying for a net connection they’re not bringing back online before May. However bad VM are, they’re not about to demand that.
I’ve had VM and Sky a couple of times each over the last few years due to the availability of their services in the places I’ve lived. I’ve had more internet availability and speed issues with VM, despite being on a cable connection. I also find the UI on their TV boxes to be straight out of the ceefax era. Much prefer the Sky package and customer service. Also they will actually give you a proper deal for a real length of time e.g. 50% off Sky Sports for 12 months. VM is full price take it or leave it, I was lucky and got Movies for half price for 3 months. I’m fully gutted that I’ve got to leave Sky in this new house and go back to VM where I’ll almost double my bill for the same package as I had on Sky and probably with more internet downtime and throttling.
