Strap in folks this is going to be a long one.
Let’s rewind to the end of June, I travel 2.5hrs to a Triumph dealer to see a bike spotted on Autotrader.
Bike seems good, test ride goes well all fine and dandy I go ahead and put a deposit down on it.
10 days later the bike gets delivered, a week before my birthday and I’m a very happy chappy.
A couple of days in I notice the bike makes a nasty clunking noise at low speed (filtering, u-turns that sort of thing).
So I ring up the dealer who sold me the bike, who reminds me that it’s an Approved Triumph so the warranty means I can get it checked at my local dealer. Wahey thinks I, they’ll get it sorted and I might still make it over to France this summer.
So I ring up the local dealer and explain, After riding it over to them I managed to make the bike make the noise in the carpark so the technician could hear it. “Ah, that sounds like the selector shaft” says he, “we can fix it next week, let’s get it booked in”.
Job done, bike dropped off the following following Tuesday for what was supposed to be 3 days. Come Thursday I get a call saying “we’ve spoken to the warranty company and they’re saying that diagnostic work isn’t covered so you’ll be liable”
After a few calls back and forth between myself and the local dealer, myself and the dealer I bought from, the local dealer and the dealer I bought from, they finally take it apart and have a look and decide that it’s a clutch shim that’s the problem…but they can’t order parts until the warranty company have approved the claim,
so I tell them to order the parts as even if the claim isn’t approved I need it fixed and I’ll pay for it.
By Wednesday of week 2 I get a call from the warranty company asking me when the noise started etc…
Then nothing until yesterday, having not heard anything for a week I rang up the local dealer to see what the situation is. Wouldn’t you know it, I’m in luck the warranty company’s engineer has just been and has approved the claim so they’ve finally ordered parts (despite me telling them to do it last week),
parts should be in by Friday, the bike is booked in to the workshop to have the work done next Friday so I should be able to have it back the first week of September…FFS that’s going to be over a month from drop off to collection, but at least its getting fixed and it’s not going to cost me anything.
Fast forward 24hrs to today I get another call from the technician at the local dealer who says “my boss has told me to check the gear teeth on your bike, but I need your approval as you’re going to have to pay for it as it’s diagnostic work and that’s not covered under the warranty…” (deja-vu anyone?)
After a bit of back and forth on the phone I finally got angry and said I wasn’t going to pay for something just because they’ve suggested it. What if they find nothing wrong, do I still have to pay for it? Why do they suddenly think it’s gear teeth after 2 weeks of saying it’s the clutch shim? Apparently Triumph Warranty head office has told them to check…
So surely it’s covered by the Triumph warranty? Apparently not, if it was a Triumph warranty then it would be but the Approved Triumph warrantees are handled by a different company, with different small print…
I’m pulling my hair out here, the dealer who sold it to me have been great and have been very supportive, but my local dealer and the warranty company beyond a joke and the warranty itself barely seems worth the paper it’s written on.
Complaint emails have been sent to both Triumph and Car Care Plan (the warranty company), hopefully that might help, but I’m not holding my breath