Shops Who Don't Return Calls & E-Mails

Grrr. This is really getting on my bits this morning. Made a few calls this week & sent a few e-mails to various bike shops/spares places. And not one of them have returned my calls or replied to e-mails!!:angry:One, a bike shop, said they were going to send me a fax so I can indentify certain parts for a bike…the fax never arrived & when I called them to say ā€œdon’t worry about the fax, I have the part numbersā€, they said they were busy & would ring me back…they never did. Another said ā€œyeah, I’m breaking one of those, I will give you call to let you know the condition of said partā€ …2 days have gone, no call

Really ticks me off, don’t they want custom anymore? Not returning e-mails I can live with as I would imagine thats pretty low priority, but to not return phone calls is just crap!!

all that good customer service is all gone in this day and age, it’s all about profit.
it makes me wonder how these places stay in business.

A shop did this to me and my sister with car parts.

In the end I went up there for a rant, once your up there and kick their arses into touch, they wont do it again. Then again it could be because no one expects a little bird to get so angry :smiley:

Exactly, I would have thought having someone who is willing to put a few quid in the till would be quite useful to these folk…perhaps not.

Tempting…but the main call/fax I was waiting for is in Manchester :wink: