I bought Insurance over the internet from Swintons on the 20th July. I was supposed to take the insurance policy today 27th,to the dealer to arrange road tax for the first of August(new bike)
I phoned Swinton to advise that the policy had not arrived and because of this I wanted to cancell as I could go on the internet and get a policy right away from e-bike, and head off to my bike dealer.
Swickton wanted a £50 cancellation fee. I argued with the customers service person that surely they can’t ask for a cancelation fee for something that I have not received. As usual I was dealt with all the “bull” about it is in the terms and conditions etc.I have a policy confirmation that I printed off of the internet advising that I should receive a full set of documents within the next few days. This is dated 20th July I thought a few days was 2 or 3 not 7 so far…needless to say the concerning thing is if they are this bad and slow at setting up the documents, heaven help any one having to make a claim… I would cetainly not buy from them again, they have lost out the posibility of insuring a further 4 vehicles in my household as far as I am concerned, and hopefully others reading this will take note.