Shame - Aye-Gee Motorcycles 211-219 Bellgrove Road Welling Kent

Choprocker · 3 July 2009 00:06

seems to me this bloke was another on here to stir the sh1t about a shop etc.

last login was same day he put up said thread.

TOMO · 3 July 2009 10:49

…maps are cheap. if i was going to rely on a GPS to get me accross europe i would still have a mpa in a plastic waterproof wallet ready and waiting in my bag. I would have visually checked the leccy parts and sthe rest out myself before the service and after the service. Yes arguebly the service should have picked it up / maybe but you are the one riding it and you are the one making sure that this heap of metal and plastic is going to get you to your destination so you do need to take a bit of ownership in identifying issues / potential issues with your machinery. in my humble opionion.

TOMO · 3 July 2009 10:50

http://londonbikers.com/forums/Topic113638-50-1.aspx

??? not always bad then?

Busa55 · 3 July 2009 16:52

No! I don’t think they are with the limited experience I have of them. They did a front caliper refurb for me, didn’t put new pads in though. probably cus they were ok and I didn’t ask them to. bought stuff in the shop always found them very helpfull and no rip off pricing.

I think with most shops, they will do exactly what you ask them to do nothing more.

xXPEDMUNCHERXx · 28 July 2009 15:21

Scrapdog (23/06/2009)

Hi folks…

this seems the right place for this…

I was half way through a 18 country ride on a Suzuki Intruder 800 that I had bought at Ayegee’s in Welling.

I made it over 3,000 miles all the way to the Black Sea by B-road across France, Belgium, Germany, (then all of Bavaria in the south) back up to Munich and across Austrian mountains length ways, into, all over and across Hungary, then zig zagged through the entire Romanian countryside including 4 days in Transylvania even staying by Castle Dracula and visiting the house where Vlad Dracule (Dracula or Vlad the Impaler) was born in the village of Sigishoura which was utterly astounding! Quite a spooky place I have to admit. Then I headed south and was about to cross border into Bulgaria when my bike died on me… [Sad]

The electrics had started failing.

I called the RAC and they sent their mechanic to come look at the bike. and what was found was a little disturbing.

The bike basically screwed up because not one single service that I had done at my Suzuki dealers at Ayegee’s where I also bought the bike was carried out properly. So all my electrical cabling throughout the bike (still under warranty) had somehow rotted, cracked and decayed, was broken in various places and all contact points and connections and all corroded hence the constant electrical failures I was experiencing.

This should have been at least noticed, pointed out and dealt with at any single service as the bike is still under warranty. . In 5 different services by these so called authorized Suzuki dealers and mechanics that I paid for and received service stamps this was utterly ignored and washed over. I mean they wired several Sat Navs into my electrical system so saw the electric exposed many times with the tank off etc. Bolts were also missing, panels not secured properly, electrical wiring held together with cheap sticky tape. Considering we have spent maybe in the last year and a half just short of maybe £16,000 in that store this is really poor treatment indeed.

Because of this unprofessional neglect my bike now with no functioning indicators was illegal to ride. It had t be shipped by the RAC back to the UK and I had to fly home. My long bike ride ruined…

That’s not all…

I was also sold a GARMIN ZUMO sat nav by the same store. This sat nav failed on me while in Poland the year before and I had to abort another bike ride to come home with the help of a little toy compass that cost 50p.

When I did make it back to London I plugged that GARMIN ZUMO into the laptop to register it with the Garmin site for updates and low and behold I was told by the Garmin website and Garmin staff that I called to query it that it had already been registered over a year before by some guy from Scandinavia. I received documentation on these facts as from the Garmin website as ‘Jim’ Ayegee’s owner who persnally sold it to me seemed surprised as I was and wanted to see the evidence of the registration. I gave the printed proof to my brother to pass on to Jim. But when my brother took the documentation to in Jim had no interest in seeing it at all. A sure sign that he/they knew exactly was the situation was. It has taken me a while to wake up to all of this. I have had maybe 3 different Garmin Zumo’s from Ayegee’s… strangely they all failed within a few weeks or months after purchase. After trying maybe 3 or 4, I was eventually given a refund of £400 that I had paid. In the end I went to BMW in Battersea and got another one… in eight months it has never failed me. I wonder why…

So… I was knowingly sold a second hand and faulty returned GAMIN ZUMOS that was over a year and a half old as brand new in this same store!

That store is called:

Aye-Gee Motorcycles 211-219 Bellgrove Road Welling Kent DA16 3RQ

I will never do business with them again. Especially since new very rude and arrogant individual by the name of ‘Andy’ has started working there. He even tried to say that after I got a rear end knock from a car, that that was the cause of the electrics in my bike rotting and fracturing and decaying and corroding and to be neglected So hence somehow it was all my fault. Never heard such insulting bull***t in ll my life. He forgets I am a trained network engineer and know all about the circumstances of cable deterioration and damage.

I am also disappointed in the man that Knowingly sold and charged me as brand new the dodgy Garmin Sat Nav that was obviously a faulty reconditioned return … the store owner him self “Jim”

I called Suzuki about all of this and they are presently looking into it. I have not yet had the promised call back from them… it seems as soon as you part with your cash these people don’t give a dam about you or your bike in all honesty.

This store and it’s servicing department have single handedly made me want to get rid of my Suzuki as fast as possible. I will never buy another Suzuki bike or product again…

I am a confirmed BMW rider now

is that ‘andy’ guy the one with the glasses ? if so i agree he is a c*ck …

TheKing · 3 August 2009 11:51

I have always found Aye Gee’s parts department very good. They can normally get Suzuki stuff next day.

martin372005 · 4 August 2009 07:13

i cant fault the service i recieve

d3xta · 9 September 2009 19:18

These guys are local to me.

I haven’t used their service dept but parts were very efficient.

They are more ‘business like’ than ‘friendly’ I’d say - so not much chance of a chat in there - but nothing wrong with that, its a business after all…

Baldie · 8 March 2010 22:52

i regularly do 5000 miles round europe on my hols, i take a garmin 2610 with hardly no probs, but i also use it in conjuction with one of those paper map thingys.

i use sat nav as a guide, and not the be all and end all,i dont fully trust the sat nav to go the route i want to go, i normally navigate 150 miles at a time, following the map as well.

It did pack up once cos of muck on the plug, i just used the sun to navigate.

tis not hard,as regards coming home, why couldnt he get it fixed where ever he was, abroad they have shops you know.

stuz81ade · 18 March 2010 19:09

So in summery you had a shunt on your bike at some point was it repaired at AyeeGee’s? Do you expect the AygGee technician to know this & on the service and strip the loome test all connection for pending failures & faults did you ask them to do this would you be prepared to pay the labour? Indicators not work invalidate your insurance not sure thats the case was the recovery driver rubbing his hands together all the way back to blighty? Hope you have more luck with your bmer mate are their technicians trained in extra sensory perception now then?

NatTec buy a mapbook its cheeper and less likly to go wrong.

Cant comment on their customer service they’ve always been good for me.

PJ · 18 March 2010 20:43

Interesting thread to resorect, and being your first post i can only assume you have something to do with Ay-gee Motorcycles, why else would you dig this one up?

Mel · 19 March 2010 08:22

:D:w00t: PJ, you do make me giggle sometimes… It does tend to stick out like a sore thumb when people do things like this… sorry stuz81ade, but it does read like that.

Perhaps an official reply from aye-gee would be cool… you’re my local dealer I should add, and would like to see something from them. I too have not had a good experience re: back protector i bought from them.