“Hello mr silvs my company have a refund for you from a previous agreement, I just need to get some details and I can process it to go back into your account”
Knew exactly what it was so played along a little and then gave them what for.
But seriously that’s some good training right there…
Yes it’s so funny when they phone and ask you to confirm a few details… I always say: “please go ahead and read them out, I will confirm”
Always gets them stumped.
Although now they’ve started saying “well you can call us back”. Chances are they are not hanging up and you think you are dialling whoever but are still going straight back to them… always use another phone