I’ve worked with the public in a prestige sales environment for years and undergone extensive trainning to deliver exceptional service. Never formally trained in psycology i find people a never ending case study, they never fail to amaze me with their behaviour… My favorite one lately is paying for something in a shop, the employee hardly acknowledges your existance, no hello, no please, thank you, would you put your card in this machine, petrol stations are the best for this…
I have taken recently in these situations to seeing if i can walk up pay for my goods and leave without uttering a single word. For anyone with any manners its seriously difficult not to say thank you!
try it, you’ll be amazed how easy it is in todays self obsessed world…
You are right, some retail staff are absolutely awful.
My BIG pet hate is when the serving member of staff is either chatting to a colleague or on their mobile throughout the entire transaction and barely acknowledges the paying member of the public exists. You can sort of forgive this in a pound shop but in many stores you could be buying a £1,000 TV and still only be acknowledged (with their complete disdain) when it’s time to enter your PIN or to upsell you with some crappo warranty!
Had it in a petrol station the other day, to tell me to put my card in the reader he pointed at it without saying a word, main reason being was that he was on the phone for the whole transaction!!! HOW RUDE!!
Untill a couple of weeks ago I lived in Budapest…Standard procedure there. Unbelievably rude staff everywhere…Was once told “you can’t have that(item)” in a supermarket due to the barcode being duff. Normally I would have offered to run back and get another with a readable barcode but was so annoyed that I dug my heels in…Told the lazy ++++ to get off her ar+e and do it herself…“Pay me for that lot first” -I had loads of stuff already through the till…I refused…she refused to go so I left the lot in trolley and walked off…never to go back.This was Tes+o BTW.
Have to say i love the novelty of my hair…being a skinhead(apart from my blonde fringe) i love walking into shops especially those owned by foreigners and you see them stiffen up thinking to themselves uh oh heres trouble…then their really shocked when i come out with something along these lines “morning luvvie can i have such and such please” they usually breathe a sigh of relief and are really polite and nice back lol, goes to show you never judge a book by its cover:D
As for till staff…would’nt you get pied off serving miserable people all the time! if i go in shops where the staff look pied off i always try and cheer them up…guess thats why everyone knows me!:w00t:
Morrisons are the worse. Sh1t quality and crappy staff attitude. I have been know to leave a trolley load of shopping at the till. With a “Well if that’s your attitude I suggest you put that lot back on the shelves.”
I have never known a country like it for manners and service! Atrocious is the first word that comes to mind (there are the exceptions, I know).
That’s why, after my trip to Arizona this year (North & South), I would not hesitate to move there tomorrow, not only the wonderful service from staff/public services everywhere, but the people in general, coming out of stores, passing in the street, always a greeting and a smile
The food is always excellent, no matter what you eat, breakfast, lunch, dinner AND amazing prices, fuel is cheaper (which means you can fill up without worrying how far you can go) and the weather is amazing … oh … and the scenery is breathtaking and not all flat, sand and rocks like people in general seem to think. Monument Valley/Grand Canyon/Salt River Canyon … AMAZING, BREATHTAKING ! ; some beautiful mountain ranges, fantastic roads (SORRY … do you get the message, yes, it’s wonderful!!)
This was supposed to be about people’s attitude, but the weathr sort of sent me into a ‘dream world’
BP Garage, Great Suffolk Street (near BM):My old work collegues and I once went over 3 months (I can’t remember the exact dates, but we kept a record at the time… 2002 ish, I guess) without a single utterance between the staff and us, even though we used the place at least once every day.I think the staff were robots.
Easyjet staff, who will not listen to any sort of reasoned request and spout T&Cs… Got to have some of the worst airline staff around…Sometimes being cheap just isn’t enough:D
; some beautiful mountain ranges, fantastic roads (SORRY … do you get the message, yes, it’s wonderful!!)