2 serious faults in 4 days (damaged key barrel and what appears to be a crack in the exhaust header pipe, or something similar (tbc tonight).
Only bought the bike 8 weeks ago, (a 2010 ER-6F). According to CAB’s Advice Guide on buying a used vehicle both of these faults would be considered as reasonable for the dealer to put right:
Cut and Pasted from the CAB website (am assuming it’s the same for bikes!)
"You discover the fault within six months You discover the fault within six months of you buying the car, it is presumed that the fault was present when you bought it.
If the dealer disputes this, it is up to them to prove the fault was not present. A pre-sale ‘tick box’ check of the car’s mechanical condition when it was sold is not sufficient. Neither is a paper you have signed which says something like “examined and found satisfactory in all respects.” They need to provide reasonable evidence, such as an independent report into the car’s condition."
So it would appear all should be fine, but you do hear stories about some (not all!) dealers, especially small independent ones trying to wriggle out putting things right on faulty goods. From what I have read, I seem to be covered and at this moment in time they are being friendly. Hopefully, all will be fine, they will act honourably and I will be happy and will write lovely things about them in the future. So I appreciate that this is pre-emptive, but a few things worry me - they don’t have a workshop, so will have to pay out to get it fixed,so I’m a bit concerned that the following scenarios might happen They receive the bike and try to wriggle out of doing anything, I can quote Citizen’s Advice and Trading Standards, but I can’t force them to fix it without being prepared to exert time and money to do so. They may decide that I won’t bother pursuing them for something that should cost no more than about £500 to put right. They will do a bodge/patching up job (rather than replacing the faulty bits) on the exhaust which then fails whilst I am on holiday (doing a big tour in 6 weeks). If 2 significant things have gone wrong within 8 weeks (I also had to replace my rear indicators in the first week as one of them was completely corroded) then could this be a sign that I have bought a dud, that may have a slightly more colourful history than has been admitted. The exhaust crack is apparently a fairly common problem around c. 10,000 miles, but that usually falls within the warranty period and so Kawasaki just replaced the whole unit. Advice out of warranty seems to advise welding to reduce the costs. So a few questions:
Any experience of having dealers trying to wriggle out of their responsibilities. If so what did you do?
Once the RAC confirm the issue, how do I ensure that the dealer completes the job that the RAC advise, rather than a patching up job?
Will they use the fact that I have put 4,500 miles on it in the 8 weeks against me? It had 5,900 on it when I bought it. If they do, is it relevant?
Will the repair itself be subject to a warranty/ guarantee period - if so how long? If they have to guarantee it, that would be me feel more comfy that they will do a half-decent job?
Should I sell him on as soon as possible after it’s all sorted?