http://www.inretail.co.uk/job/maintenance-helpdesk-operator-939288344?src=search
Our Maintenance Team deal with maintenance issues across all our stores and currently have an opportunity for a Helpdesk Operator to provide key support to all stores, ensuring problems are resolved quickly and promptly.
Key responsibilities will include:-
- Liaise on the telephone and via email, logging all maintenance issues for action
- Question stores for sufficient information to be able to log the fault
- Direct stores to relevant contact when it is a non-maintenance faults
- Update stores on status of jobs or quotes
- Source competitive quotes when required
- Contact the relevant contractors with required job information and provide authorisation to carry out repairs
- Chasing overdue jobs with contractors and ensuring all work has been completed
- Closing down completed jobs on the system
- Arrange security for over night work
- Manage store handover documents, obtaining information from files and surveyors and ensuring missing information is chased
- Store photos of issues within stores under the correct store profile
- Process and log invoices for payment, dealing with queries when required
- Chase contractors for credit
- General office admin duties e.g. filing, faxing, opening post, photocopying, organising refreshments and various other related administration duties as and when required
Suitable candidates should demonstrate the following:-
- Previous experience in a similar helpdesk support role
- Maintenance/Building services experience (desirable but not essential)
- Strong administrative skills
- Ability to plan, organise and prioritise work under pressure to meet deadlines
- Ability to build strong relationships, influencing and communicating with others
- Proficient in Excel, Word and other relevant software