Job Opening: Retail Maintenance Helpdesk Administrator

Our Maintenance Team deal with maintenance issues across all our stores and currently have an opportunity for a Helpdesk Operator to provide key support to all stores, ensuring problems are resolved quickly and promptly.

Key responsibilities will include:-

  • Liaise on the telephone and via email, logging all maintenance issues for action
  • Question stores for sufficient information to be able to log the fault
  • Direct stores to relevant contact when it is a non-maintenance faults
  • Update stores on status of jobs or quotes
  • Source competitive quotes when required
  • Contact the relevant contractors with required job information and provide authorisation to carry out repairs
  • Chasing overdue jobs with contractors and ensuring all work has been completed
  • Closing down completed jobs on the system
  • Arrange security for over night work
  • Manage store handover documents, obtaining information from files and surveyors and ensuring missing information is chased
  • Store photos of issues within stores under the correct store profile
  • Process and log invoices for payment, dealing with queries when required
  • Chase contractors for credit
  • General office admin duties e.g. filing, faxing, opening post, photocopying, organising refreshments and various other related administration duties as and when required

Suitable candidates should demonstrate the following:-

  • Previous experience in a similar helpdesk support role
  • Maintenance/Building services experience (desirable but not essential)
  • Strong administrative skills
  • Ability to plan, organise and prioritise work under pressure to meet deadlines
  • Ability to build strong relationships, influencing and communicating with others
  • Proficient in Excel, Word and other relevant software