So my bike’s in for service and apparently the KTM diagnostics computer was due to load some software updates and part-way through it totally b0rked. The bike’s now dead and won’t start. Hah. In my experience as an IT pro, this normally this happens when you interrupt power during an update, but as I wasn’t there I can’t comment.
They’re due to speak to KTM tomorrow and see about a remote diagnostics session.
Oddly they also said there’s a number of outstanding recalls for my bikes so they’re performing those (front brake issue mentioned!?) - I find this a little shocking as neither KTM nor the dealer had contacted me before about any recalls.
I’ve had bikes from nearly all manufacturers and they’re all the same when it comes to customer engagement it seems, except for BMW who put the rest to shame by a country mile. They actually engage with their customers, from the bike’s dash telling you when a service is due, them ringing you to book in a service/recalls, emailing you, letting you know about new bikes, etc. It’s like they’re the only company actually interested in keeping customers and selling bikes.