i have some Gerbing G3 gloves and although the controller lights up the seems to be no power coming out of the harness (checked with a voltometer)
there could be something also wrong with the gloves.
anyone know how do i go about getting these serviced?
thanks
How old are they? If still under warranty (3 years for controller, lifetime for heating elements), go back to your retailer and they’ll give you a form, Gerbing will swap them over. If older, get in touch with Gerbing customer services – they’re very good at customer service.
-simon
thanks for the reply!
i am strungling to find a phone no of the Gerbing UK. I bought them used so no idea how old the controler is… 
They only offer the warranty to the original purchaser, as far as I know 
Their customer service is first class (if they do keep well hidden). Their details last time I dealt with them directly below. I think they are a guy names Ian in a shed, somewhere near Sevenoaks.
Certainly no harm in asking!
GerbingHeated Clothing Ltd
Tel: 0044 (0)1580 200212
Aye, I emailed them at [email protected] and they sent me a brand new controller (new model) for no cost, and didn’t even want the old one back.
Gerbings customer service is very good. However, with yours being used I dunno how far you’ll get, as everytime I’ve sent stuff back I’ve had to include copies of proof of purchase etc.
That said, you can pick up a replacement controller pretty cheap.
Probably worth sticking a multi-metre on the one you have first though, in case it is the gloves at fault.
Here’s some more info: http://www.gerbing.eu/en/warranty
yep in the end bought a new controller
