Been to both. Both great. I ride past Burwin on the way to work. My clutch cable snapped literally just outside there shop. They ordered one in for the next day had to leave the bike there. Very welcoming and helpful. I usually go to essential for tires but recently used FWR because they quoted me cheaper prices.
If I was you just give them both a call and ask how much, they all have good customer service in my eyes.
i used to use burwins (before i went to college) they didnt seem to have much interest in the quality of service they gave…
sometimes there in good moods and they will chat and make you feel welcome, sometimes they will be short and apbrupt and make (me) hasitate to return…
since going to college, iv only used essential or things i cant do at my mum (tyre changes) and pads when iv been lazy.s
but the level of service/customer service and general chat is excellent.
essential is still my ‘local’ even tho im a good 30-40miles away from them…
To be fair the only time I now need to go to a garage is for an MOT (which I went to essential last week) or tyre change. Which is both once a year so I end up going essential. I try to do most things myself.
If I had equipment to change my own tire I would do that too
I’ve used Burwin’s for years, used to be on my way to work. Now it’s 8 miles out of my way, but I’ll always take the bike there. Reasonable price and good service and no bullshit! The best mechanics in town, especially Brian!
At Essential, I found some of the guys patronising and unhelpful unless Mick was there. In any event, they are somewhere on the A13 now and finding them is hellish.
there never was an ‘LB’ discount…Mick is just a generous soul;)
mate i used to work with got his Bandit serviced at Burwin’s from new, he used it from tonbridge to london everyday, they ayways seemed to do a good job, not the cheapest but they done what needed doing and he was always happy with them.
I must of been lucky for once then? But yes I agree essential rubber are great. I’ve always used them in the past apart from two occasions. One when my clutch cable snapped in front of Burwin and 2nd one was a few months back when I went to FWR instead.
PS: what’s the LB discount about!? Does every bike place accept it I think I’ll start walking into places and mention im from LB haha.
Always worth asking! HG at Hanger Lane definitely offer it, think Gants Hill and Stockwell do too, but not 100% sure. And as already said, so do Essential.