I have recently a terrible experience with Bennetts, the most incompetent insurance company I have ever dealt with.

When it was time to renew my insurance, they quoted me £672 fully comp. I called to query this quote and said I was not going to accept it. I was then offered another cheaper quote of £500 and the guy said he would call me to confirm whether I wanted it.

Nothing happened, until £672 was removed from my account without permission (no standing order / direct debit had been set up).

 I called to complain, they said they would call me in 2 days and it would be sorted. Nothing happened.

I called again and they said they were going to investigate it and would call me back in 7 days. Guess what? Nothing happened.

I wrote a letter of complaint asking that they get back to me. Nothing happened again.

I called and they said they would refund the money forthwith, with immediate effect, and that my bike would no longer be insured with them and they were canceling the policy. Great result!! I then insured my bike with Direct Choice for £270 (who sorted my policy out immediately) !!

However ...with Bennetts, nothing happened again for a while. No money was refunded. I called again and they said I needed to send the certificate of insurance back ( which they had not informed me I had to do).

 I did... guess what...no refund!! They stated they had not got the certificates.

A week later they mysteriously found the certificates and agreed to refund me £652 immediately. They were taking a £20 ‘admin’ fee!! I kicked up a fuss and they stated that they would of course then refund all the money – forthwith.

I called them today – because the money still has not been refunded and the accounts department have not ‘put it through’ for some reason. The man assured me that it would be refunded immediately!! Heard that one before.

 They are a TOTAL disaster!! It's been ages now since they stole my money from my account without permission and I have since read complaints about them on other internet sites, including a business complaint site. I have insured many things in my life and they are the worst and most incompetent insurance company I have ever had the misfortune to deal with.  Only insure with them if you are a millionaire and have the patience of a saint. I am still out of pocket with a bike that's now insured twice over!!

Fight back against Bennetts I say! The more of these stories I hear the more I realise that they are sharks. An insurance policy is for a year. That's what customers agree to. The fact that Bennetts have taken card details does not give them the automatic right to remove money from individual's accounts without permission (when no direct debit or standing order has been set up). However, the more bad publicity they get, they less business they will get.

Let me know how it goes with your friend and his loan.  I am interested to hear the outcome.

 

I agree Bennetts are bad, would never use them again, they do nothing to help, everything to get in the way and steal your money and don't even offer good value.

This is it ?  Yep, that's it.  What happened to the rest ?

Very true, but it depends whether it was acually taken by DD, rather than a direct payment / standing order in which there is no recourse.

I would invariably charge them an admin fee and lost interest! infact I did with a certain broardband supplier called onetel/talktalk who shall remain nameless!

a.k.a - AB (Andy) "staff sargent of the V-Twin Massive No.11"

Keep the rubber on the road.